I am a Journey Agent Who Makes a speciality of Cruises and My Profession Has Modified In the course of the Summer time of Chaos

  • Jason Poole is a Nashville, Tenn.-based journey agent, who makes a speciality of cruises and European journey.
  • I do not cost my shopper charges to work with me. I am 100% free. I make my cash from the resorts, the cruise traces, and the inns paying me a fee to deliver them purchasers.
  • That is Jason Poole’s story , as instructed to author Jamie Killin.

This as-told-to essay is predicated on a dialog with Jason Poole, a Nashville, Tenn.-based journey agent who makes a speciality of cruises and European journey. It has been edited for size and readability.

I’ve a ardour for journey. I joke that I trip in Nashville, Tenn., the place I dwell, however my true house is on the airport, on a cruise ship, or in a European metropolis.

I’ve at all times discovered worth in utilizing a journey agent, particularly after I was in a distinct profession and too busy to e book my very own journeys. My journey agent at all times instructed me she thought I might be nice at it and after turning her down many instances, I joined her workforce. We now co-own a Cruise Planners franchise collectively and I have been an agent for seven years.

I like serving to folks expertise issues for the primary time.

Cruising is my private ardour. I’ve discovered essentially the most profitable journey brokers uncover a distinct segment – so my areas of experience are all-inclusive resorts, cruises and European land journey.

I like serving to folks expertise issues for the primary time. I inform my purchasers, I will be as hands-on or hands-off as you need. A few of my purchasers are veterans who do not want my assist reserving a flight or a resort.

Nevertheless, I even have a household of three who simply returned from their first journey to Europe and so they wished help with all the things. I liked crafting their itinerary, from flights to transfers to excursions and excursions, to assist them have the proper trip that match their finances.

Jason Poole, a travel agent on a trip to Santorini, Greece

Jason Poole, seen right here on a visit to Santorini, Greece, travels as a part of his work as a journey agent to expertise cities and cruise ships first-hand.


I do not cost my shopper charges. I am 100% free. I make my cash from resorts, cruise traces, and inns who pay me a fee to deliver them purchasers. I am additionally typically in a position to get purchasers costs decrease than these on resort or cruise web sites, in addition to complimentary facilities.

I get so many provides for familiarization journeys, I’ve to show them down on a regular basis

As a result of I am within the Cruise Planner’s Millionaire’s Membership – which implies I do over one million {dollars} in gross sales per yr – resorts and cruise traces at all times need me to do familiarization journeys. I get so many provides I’ve to show them down on a regular basis. I pay for private journeys out of pocket, and people make me extra of an skilled in cruise traces and resorts.

Most of my enterprise comes from word-of-mouth and referrals. Getting bookings is simple, nonetheless, I do not need bookings – I would like purchasers who work with me as a result of they need boutique service. You possibly can name me, e-mail me, textual content me, Fb message me, even Instagram message me – my telephone is glued to my hip. You possibly can e-mail websites like Expedia however you’re going to get a response in weeks – versus hours with me.

That is vital proper now since journey is in a state we now have by no means seen. Some folks name it revenge journey, however I hate that phrase as a result of it sounds so unfavourable. What we’re seeing is folks touring extra, and folks spending extra; the one who used to fly economic system is now flying Enterprise or First Class.

Now individuals are looking for nice journey brokers – particularly these with authority

Once I began out, I typically needed to persuade folks of the advantages of utilizing a journey agent. I would inform folks at cocktail events that I used to be a journey agent, and at all times get the identical response: ‘They’re nonetheless round?’ The web utterly revolutionized journey. Individuals thought since they may e book issues on the web, they did not want a journey agent.

However now individuals are looking for nice journey brokers – particularly these with authority about resorts, cruise ships, and cities they wish to see.

I feel the pandemic taught us that life is brief. It is helped folks see the worth of journey brokers and wish to journey extra. Even in my very own travels, I discover myself focusing extra on new locations and new experiences.

Journey Suggestions:

  • Once you fly, obtain the airline app to your smartphone. It is the quickest method to get notified of any modifications from the airline.
  • Buy journey insurance coverage. Individuals do not realize that not solely does it cowl journey cancellation, it additionally covers emergency medical transportation for getting you again to the US, which might price a whole bunch of hundreds.
  • Give your self a bit extra time on the airport, particularly with layover instances for worldwide journeys when you must undergo customs, seize your baggage, recheck it and undergo TSA once more.