A HOTEL supervisor hit again at a reviewer who referred to as their expertise “horrible” – responding that they have been an “unacceptable” buyer.
Douglas Campbell, supervisor of The Bonham Lodge in Edinburgh, slammed the TripAdvisor reviewer who mentioned they bought right into a “verbal confrontation” on the resort.
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Hitting out at a “impolite and uncooperative” member of workers, the reviewer, a lady named Anne, rated The Bonham as ‘horrible’ on the location.
She mentioned that the incident led her to relocate her occasion to a different resort, which they “extremely suggest”.
However Douglas was having none of it, and wrote again that “verbal abuse and swearing” have been “wholly unacceptable”.
He added: “I am afraid this meant we have been unable to accommodate you on this or any future go to.
“I’m glad you have been capable of finding various lodging that higher suited you for this journey and the longer term.”
Anne additionally criticized the resort for having no report of her frequent previous visits to the resort.
She wrote: “Horrible expertise upon arrival with some member of workers at entrance entrance – no identify – however not useful or nice.
“We had a right away grievance and he was impolite and uncooperative about it, leading to a verbal confrontation.
“We have stayed at this resort many instances over time and he had the audacity to say that they had no report of us ever having stayed at this resort.
“We left straight away and went straight to CHEVAL, THE EDINBURGH GRAND at St Andrews Sq..
“Fabulous resort the place you’ll be handled with respect and decency. Extremely suggest this resort.”
This was not the primary time Douglas has determined to fireplace again at a poor evaluation, as final month his resort was criticised for its location.
David, from Durham, wrote: “A protracted stroll to metropolis heart and points of interest… in all probability want to make use of a taxi…
“Watch what you’re being charged for on tour invoice if you go away… I really feel I in all probability is not going to return once more… which is a disgrace.”
Douglas responded: “Thanks in your evaluation following your latest keep.
“I am sorry to see the situation now not fits you, I do see you will have stayed beforehand and re booked for this keep, with our location remaining the identical.
“I can see the automotive parking was eliminated out of your invoice as a gesture given you’re utilizing a Blue Badge and that you just declined to pay the £4.35 discretionary service cost, which you’re after all at liberty to take away.
“I am sorry our central location now not works for you and need you an pleasing keep elsewhere in Edinburgh in your subsequent go to.”
Regardless of being left a ‘horrible’ rating in its most up-to-date evaluation, The Bonham can boast over 1,200 ‘wonderful’ marks on the evaluation website.
The Edinburgh resort was even the recipient of an award on TripAdvisor final yr – with a Could Fb submit from the resort saying: “We’re actually happy to announce that The Bonham is a Tripadvisor 2022 Vacationers’ Selection Award Winner!”
It is most up-to-date evaluation, left by an American lady named Lisa, praised the resort as “stunning”.
“We beloved the room, the service & the vibe of this place. It was quiet magnificence at its greatest!” she added.
“Although it’s situated in a quiet space, it nonetheless was inside strolling distance to nice eating places and Edinburgh websites. We might keep right here once more most positively!”
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