I am a Journey Agent Who Focuses on Cruises and My Profession Has Modified Through the Summer season of Chaos

  • Jason Poole is a Nashville, Tenn.-based journey agent, who makes a speciality of cruises and European journey.
  • I do not cost my shopper charges to work with me. I am 100% free. I make my cash from the resorts, the cruise strains, and the accommodations paying me a fee to convey them shoppers.
  • That is Jason Poole’s story , as informed to author Jamie Killin.

This as-told-to essay relies on a dialog with Jason Poole, a Nashville, Tenn.-based journey agent who makes a speciality of cruises and European journey. It has been edited for size and readability.

I’ve a ardour for journey. I joke that I trip in Nashville, Tenn., the place I dwell, however my true house is on the airport, on a cruise ship, or in a European metropolis.

I’ve all the time discovered worth in utilizing a journey agent, particularly after I was in a special profession and too busy to guide my very own journeys. My journey agent all the time informed me she thought I might be nice at it and after turning her down many occasions, I joined her workforce. We now co-own a Cruise Planners franchise collectively and I have been an agent for seven years.

I really like serving to folks expertise issues for the primary time.

Cruising is my private ardour. I’ve discovered essentially the most profitable journey brokers uncover a distinct segment – so my areas of experience are all-inclusive resorts, cruises and European land journey.

I really like serving to folks expertise issues for the primary time. I inform my shoppers, I could be as hands-on or hands-off as you need. A few of my shoppers are veterans who do not want my assist reserving a flight or a lodge.

Nonetheless, I even have a household of three who simply returned from their first journey to Europe and so they wished help with all the things. I liked crafting their itinerary, from flights to transfers to excursions and excursions, to assist them have the proper trip that match their funds.

Jason Poole, a travel agent on a trip to Santorini, Greece

Jason Poole, seen right here on a visit to Santorini, Greece, travels as a part of his work as a journey agent to expertise cities and cruise ships first-hand.


I do not cost my shopper charges. I am 100% free. I make my cash from resorts, cruise strains, and accommodations who pay me a fee to convey them shoppers. I am additionally usually in a position to get shoppers costs decrease than these on resort or cruise web sites, in addition to complimentary facilities.

I get so many gives for familiarization journeys, I’ve to show them down on a regular basis

As a result of I am within the Cruise Planner’s Millionaire’s Membership – which suggests I do over one million {dollars} in gross sales per yr – resorts and cruise strains all the time need me to do familiarization journeys. I get so many gives I’ve to show them down on a regular basis. I pay for private journeys out of pocket, and people make me extra of an skilled in cruise strains and resorts.

Most of my enterprise comes from word-of-mouth and referrals. Getting bookings is simple, nevertheless, I do not need bookings – I would like shoppers who work with me as a result of they need boutique service. You’ll be able to name me, electronic mail me, textual content me, Fb message me, even Instagram message me – my telephone is glued to my hip. You’ll be able to electronic mail websites like Expedia however you’ll get a response in weeks – versus hours with me.

That is vital proper now since journey is in a state we now have by no means seen. Some folks name it revenge journey, however I hate that phrase as a result of it sounds so destructive. What we’re seeing is folks touring extra, and folks spending extra; the one that used to fly financial system is now flying Enterprise or First Class.

Now individuals are looking for nice journey brokers – particularly these with authority

Once I began out, I usually needed to persuade folks of the advantages of utilizing a journey agent. I would inform folks at cocktail events that I used to be a journey agent, and all the time get the identical response: ‘They’re nonetheless round?’ The web fully revolutionized journey. Folks thought since they might guide issues on the web, they did not want a journey agent.

However now individuals are looking for nice journey brokers – particularly these with authority about resorts, cruise ships, and cities they wish to see.

I feel the pandemic taught us that life is brief. It is helped folks see the worth of journey brokers and wish to journey extra. Even in my very own travels, I discover myself focusing extra on new locations and new experiences.

Journey Ideas:

  • Once you fly, obtain the airline app to your smartphone. It is the quickest solution to get notified of any adjustments from the airline.
  • Buy journey insurance coverage. Folks do not understand that not solely does it cowl journey cancellation, it additionally covers emergency medical transportation for getting you again to the US, which may price a whole lot of 1000’s.
  • Give your self a bit extra time on the airport, particularly with layover occasions for worldwide journeys when it’s important to undergo customs, seize your baggage, recheck it and undergo TSA once more.