Q: I paid for a trip rental on Paradise Island within the Bahamas by way of Vrbo. I additionally bought journey cancellation by way of CSA Journey Safety on the Vrbo web site and have affirmation of mentioned buy.
Sadly, one of many members of my social gathering is unable to journey for medical causes. I known as CSA to file a declare, however they haven’t any report of my coverage. A consultant additionally advised me they’ve been having issues with Vrbo confirming journey insurance coverage and never sending the information to CSA.
CSA mentioned that I’m not coated so far as they’re involved.
I reached out to Vrbo once more. An agent advised me to contact CSA. I even copied and pasted my insurance coverage affirmation within the correspondence, however he wasn’t . I additionally requested him for his badge quantity, however he mentioned he wasn’t allowed to supply it.
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To resolve the issue, I might respect affirmation of a visit insurance coverage coverage so I can take the mandatory steps to acquire a refund. Are you able to assist me please? — Sam Maniar, Hudson, Ohio
A: In case you paid for a journey insurance coverage coverage by way of Vrbo, you need to have it. What Vrbo does — or does not — do along with your cash as soon as it confirms the coverage is just not your drawback.
Your correspondence with Vrbo clearly reveals that you simply bought an insurance coverage coverage. That turned out to be a sensible transfer, as a result of the coverage covers an surprising sickness.
Since a member of your social gathering cannot journey, you need to get a full refund on your keep.
The paper path is complicated, but it surely helps your place. Vrbo’s system mentioned, “The unique buy didn’t undergo and was canceled.” But, you acquired a affirmation. However Vrbo additionally says it initiated a retroactive buy of the journey cancellation insurance coverage for you. So, you need to have been coated.
I checklist the names, numbers and e-mail addresses of Vrbo’s executives on my client advocacy web site at www.elliott.org/company-contacts/vrbo-customer-service-contacts. It seems such as you tried to contact them, however by no means heard again. That is problematic.
There’s just one means you possibly can have identified that you did not have insurance coverage, and that’s to watch your bank card purchases rigorously. In case you’re anticipating a transaction, and it does not undergo, you may have to make inquiries. That is particularly essential with insurance coverage. And sure, even when you get a affirmation.
I contacted Vrbo in your behalf.
“It is a complicated case,” a Vrbo consultant advised me. “Our buyer relations group has been wanting into what occurred with Mr. Maniar’s reserving and (has been) talking with CSA to get extra info. We’re additionally offering Mr. Maniar with a full refund for the price of his reserving as a gesture of goodwill, and he will probably be contacted by our billing group for subsequent steps.”
Christopher Elliott is the ombudsman for Nationwide Geographic Traveler journal. You’ll be able to learn extra journey recommendations on his weblog, elliott.org, or e-mail him at [email protected]