British girl arrived at airport to search out out her flight was canceled 5 months earlier

A lady has revealed her horror expertise after she turned as much as the airport solely to search out out her flight had been canceled 5 months earlier.

The British girl who goes by the deal with ‘Paris Hilton’ on TikTok defined in a collection of viral clips she booked a vacation package deal by way of UK-based on-line journey agent On The Seashore in October final yr.

It value over $3,000 and included flights, lodging and transfers.

She and her companion have been scheduled to fly out from Bristol Airport at 6am on Might 4 to Thessaloniki, Greece on funds airline Jet2.

“All was high quality up till the day earlier than the vacation,” she stated in a viral clip.

“We booked a lodge for the night time at Bristol as we have been flying at 6am the next morning and [the airport] is about two hours from us.”

TikTok @parishilton49
A British girl’s journey was ruined when she discovered her flight had been canceled 5 months prior when she arrived on the airport.
TikTok / @parishilton49

“We arrived on the lodge at 9 pm the night time earlier than and determined to verify in on-line,” she stated.

After struggling to search out the flight quantity on-line, the girl and her companion determined to go to the airport the place she defined the scenario to a Jet2 staffer.

Nevertheless, she was advised it “does not exist”.

“[The woman] stated they don’t fly to Thessaloniki and there’s no flight tomorrow at 6 am. I’m such a nervous flyer as it’s, I completely hate it, so to listen to this gave me the largest nervousness of my life.”

Paris stated the staffer advised her the flight was canceled again in December, 5 months earlier than they have been resulting from fly out.

Travel receipts
The lady stated that the journey company was initially solely provided to reimburse a few of her prices.
TikTok / @parishilton49

“We weren’t advised about any of this. We even bought an e-mail to fill in a kind for our flight two days earlier than,” she claimed.

She additionally known as the Thessaloniki lodge to triple-check it was nonetheless booked and fortunately she was advised they have been anticipating her and her companion.

The lady stated, given the vacation was booked and deliberate months in the past and she or he had taken the break day work, she and her boyfriend determined to ebook one other flight and go forward with the journey.

The one different obtainable choice was a flight for a similar time however from London Gatwick Airport – three hours away from Bristol.

The brand new flight value $600 plus gasoline and parking – “and the lodge went to waste as a result of we did not even keep there”.

They arrived at Gatwick Airport at 2.30 am, and by the point the pair finally arrived in Greece they’d had “no sleep for 30 hours”.

“We could not even comprehend we have been on a vacation or get excited as a result of we have been simply not even with it,” she stated.


Reply to @onthebeachholidays simply wanting again additionally at their response like theres simply no empathy or something or exuse i dont even understand how this even occurs ! I get much more indignant every time i take a look at it!

♬ Fuck You – Lily Allen

“We spent the entire vacation making an attempt to make amends for sleep.”

The lady emailed On The Seashore concerning the problem and claimed she did not obtain a response till 5 weeks later.

“The one excuse they needed to give us was that there was an error and apparently they tried to provide us a refund but it surely did not undergo.”

She shared a screenshot breaking down all the additional bills concerned due to the difficulty, which included $180 for parking at Gatwick Airport and $72 in gasoline cash for a complete of 11 hours of driving.

Total, the journey value them nearly double the unique worth.

“All they have been keen to provide again was $967 which was the distinction within the flight and the parking and the transfers,” she stated.

“It is not a lot concerning the cash as they provided to provide us one thing again. It is extra the very fact we really feel utterly cheated of this vacation and it [was] practically destroyed.”

She stated holidays are supposed to be enjoyable and thrilling, however for her it was tarnished by her horrible expertise, including that she was anticipating extra of a sympathetic response from the corporate.

Travel agency email
The lady stated that the journey company’s response lacked in empathy.
TikTok / @parishilton49

“I do know individuals who have had nice experiences [with the company] but it surely’s from my expertise and what has occurred to me.”

She stated she understands errors occur, however the firm had 5 months to let her know.

“I haven’t got the spare money, my companion did. I’d have needed to go dwelling and there could not be one other week I may have taken this vacation,” she stated.

“I would like them to take accountability and accountability. They stated it was an error and that is not ok.”

Within the feedback part on her viral TikTok, the corporate wrote: “You are proper, this feels like a horrible expertise and I can solely apologize!”

However the traveler hit again, saying: “An apology is not going to chop it.”

“We will probably be taking this lots additional ’til we really feel we have now been totally compensated and you will not do that once more to anybody ever.”

She additionally shared a screenshot of an e-mail she had acquired from the corporate apologizing over the matter.

It learn: “Thanks for contacting us about your latest vacation. Suggestions, whether or not good or dangerous, is extraordinarily vital to us.

“We additionally perceive that a whole lot of effort and time goes into the planning of your vacation, so naturally we wish all the things to run as easily as potential for you. Consequently, I am actually sorry to notice your considerations in relation to On the Seashore’s service.

“I perceive that resulting from system error on arrival on the airport the airline had no reserving for you. We do apologize that this occurred and I’ve organized a refund of the flight prices which is the price of your unique flight plus the distinction in your new flight. We’re sorry to disappoint you however we’d not reimburse you for the lodge you selected at Bristol, nor the carparking at this location.”

Paris stated she discovered the response to be missing empathy, including: “I do not even understand how this even occurs. I get much more indignant every time I take a look at it!”

She stated she nonetheless has not acquired the reimbursement and warned viewers to triple-check flights, lodging and transfers, in the event that they ebook with on-line brokers.

“I didn’t need somebody to undergo the identical factor. If this has reached as many individuals which have booked a vacation by way of these corporations all I can ask you to do is take it in your personal fingers.

“Ring the airline, guarantee that flight is there, ring the lodge be sure to nonetheless have a lodge.”